TI Litigation Caring Services, the reasons for the signing mobile24 of SLC CGIL. Now the word goes to workers | SLC-CGIL
Home SLC National Secretary General mobile24 The national secretariat of the National Steering Committee The statute SLC CGIL Organization mobile24 Location quests National Center RSU - RLS Rules on Right to Strike Prod. Cultural Foundations Entertainment Teatro Lirico-Symphony Sports / Leisure Prod. Media and Publishing Industry graphic Broadcasting Postal Services Poste Italian agencies Delivery and Procurement TLC
Contracts National Press Print Proxies mobile24 National Equal Opportunity Paintings International Relations Labor Market and Intellectual Property mobile24 Health and Safety Historical Archive TLC Postal Services Multimedia Production Cultural Production Newspapers and magazines Gallery Intranet
As known to all, in late 2012 the Board of Directors of Telecom mobile24 Italy approved the corporate reorganization of Caring. Decision taken because of the growing gap between the cost of the activities managed directly and through the use of managed service contract. The act of the Board, together with the general situation of the company that he saw, and still see, a sharp reduction in sales, led to the signing of the agreements of 27 March 2013, running in a non-traumatic redundancies reported through the internalisation of activities to absorb them by the end of the biennium. mobile24
As defined by the agreement, mobile24 a year after it started an audit to determine whether the organizational changes made were sufficient to overcome completely the project of corporate reorganization.
In June of 2014 the top management, while recognizing the results achieved with the agreement of March 27, said that to overcome the corporate reorganization of caring, in consideration of the dynamics tariff recognized suppliers of such services, would be necessary to define a new organizational model, combining productivity and quality of service, was able to justify the higher cost of maintaining support within the management of activities.
The new model proposed by the company, mobile24 the "Cloud of Skills" is based essentially on a concept widely used and practiced mobile24 for the quality of service provided: direct customer calls, based on their needs, to the operator with the specific skills more appropriate mobile24 to respond adequately to their requests. It overcomes thereby the rigid concept of form belonging to arrive at an organizational model that is based on professional skills.
The prospettazione model showed immediately some respects highly critical because, to produce a "skillatura" objective and unfiltered staff, you must use the individual data of the worker in order to assess the skills of the individual and direct the necessary training. mobile24
This opportunity, which is already present in the world of work, within the call center is a risk that the data is used to put pressure on the performance of the worker with a worsening of working conditions.
Already today there is a strong pressure on the staff with the aim of maximizing the amount (at the expense mobile24 of quality) and to achieve the awards (canvass) to the chain of command. In addition, the same slides presented by the company in June, proposed a model that could tie individual performance to wage unilateral company.
With this clear risk has opened a confrontation lasted more than four months, in which they dealt with various themes that place, in front of the business mobile24 plan, all content rivendicativi platform approved by the workers in the assemblies.
That text had not sufficient evidence of protection for workers because it was not expected to make an explicit prohibition on the performance of the worker calls, he not addressed the problem of the canvass and ruled that the worker could be assisted by an RSU during meetings preparatory to define training mobile24 programs and upgrading the skills of the individual worker.
The opposition expressed to the table SLC CGIL has allowed us to produce a new text, which was presented in the afternoon mobile24 of November 25, which intervened on three fundamental aspects: it introduced the ban to make calls on the performance of the worker; mobile24 he was given the option of the employee to be assisted by a RSU during formal meeting with the company line; it introduced the ban to recognize unilateral wage on the basis of performance data.
On that occasion SLC CGIL has recognized mobile24 the significant advances accepted by the company claiming the same time, the need to continue the confrontation to continue avvic
Home SLC National Secretary General mobile24 The national secretariat of the National Steering Committee The statute SLC CGIL Organization mobile24 Location quests National Center RSU - RLS Rules on Right to Strike Prod. Cultural Foundations Entertainment Teatro Lirico-Symphony Sports / Leisure Prod. Media and Publishing Industry graphic Broadcasting Postal Services Poste Italian agencies Delivery and Procurement TLC
Contracts National Press Print Proxies mobile24 National Equal Opportunity Paintings International Relations Labor Market and Intellectual Property mobile24 Health and Safety Historical Archive TLC Postal Services Multimedia Production Cultural Production Newspapers and magazines Gallery Intranet
As known to all, in late 2012 the Board of Directors of Telecom mobile24 Italy approved the corporate reorganization of Caring. Decision taken because of the growing gap between the cost of the activities managed directly and through the use of managed service contract. The act of the Board, together with the general situation of the company that he saw, and still see, a sharp reduction in sales, led to the signing of the agreements of 27 March 2013, running in a non-traumatic redundancies reported through the internalisation of activities to absorb them by the end of the biennium. mobile24
As defined by the agreement, mobile24 a year after it started an audit to determine whether the organizational changes made were sufficient to overcome completely the project of corporate reorganization.
In June of 2014 the top management, while recognizing the results achieved with the agreement of March 27, said that to overcome the corporate reorganization of caring, in consideration of the dynamics tariff recognized suppliers of such services, would be necessary to define a new organizational model, combining productivity and quality of service, was able to justify the higher cost of maintaining support within the management of activities.
The new model proposed by the company, mobile24 the "Cloud of Skills" is based essentially on a concept widely used and practiced mobile24 for the quality of service provided: direct customer calls, based on their needs, to the operator with the specific skills more appropriate mobile24 to respond adequately to their requests. It overcomes thereby the rigid concept of form belonging to arrive at an organizational model that is based on professional skills.
The prospettazione model showed immediately some respects highly critical because, to produce a "skillatura" objective and unfiltered staff, you must use the individual data of the worker in order to assess the skills of the individual and direct the necessary training. mobile24
This opportunity, which is already present in the world of work, within the call center is a risk that the data is used to put pressure on the performance of the worker with a worsening of working conditions.
Already today there is a strong pressure on the staff with the aim of maximizing the amount (at the expense mobile24 of quality) and to achieve the awards (canvass) to the chain of command. In addition, the same slides presented by the company in June, proposed a model that could tie individual performance to wage unilateral company.
With this clear risk has opened a confrontation lasted more than four months, in which they dealt with various themes that place, in front of the business mobile24 plan, all content rivendicativi platform approved by the workers in the assemblies.
That text had not sufficient evidence of protection for workers because it was not expected to make an explicit prohibition on the performance of the worker calls, he not addressed the problem of the canvass and ruled that the worker could be assisted by an RSU during meetings preparatory to define training mobile24 programs and upgrading the skills of the individual worker.
The opposition expressed to the table SLC CGIL has allowed us to produce a new text, which was presented in the afternoon mobile24 of November 25, which intervened on three fundamental aspects: it introduced the ban to make calls on the performance of the worker; mobile24 he was given the option of the employee to be assisted by a RSU during formal meeting with the company line; it introduced the ban to recognize unilateral wage on the basis of performance data.
On that occasion SLC CGIL has recognized mobile24 the significant advances accepted by the company claiming the same time, the need to continue the confrontation to continue avvic
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